# Privacy Policy

> What Paddington.io collects, where it lives (our own infrastructure), and what we will never do with it.

Source: https://paddington.io/privacy

Legal

# Privacy Policy

Last updated: July 4, 2026

Draft pending legal review. The short version: we collect little, we host it ourselves on our own infrastructure, and we don't sell or share it with advertisers. Sovereignty is the product, and it applies to your data too.

## 1\. What we collect

-   **Signup & contact forms:** name, work email, company, optional team size or message, your chosen plan, and the timestamp of your Terms of Service acceptance.
-   **Platform operation:** per-application resource-usage metrics (CPU, memory, storage, egress), collected to run the platform and compute your bill at the published rates, not to profile you.
-   **Site analytics:** self-hosted, first-party product analytics (no third-party ad trackers, no data brokers, no cross-site tracking).

## 2\. Where it lives

On our own infrastructure. Form submissions are stored in our own Postgres database; contact and trial requests are mirrored into our self-hosted CRM. Nothing above is handed to a third-party SaaS processor: the same sovereign stack we sell is the one your data sits on.

## 3\. What we use it for

-   Provisioning and operating your account and trial.
-   Billing, at the published rates.
-   Replying to you, and occasionally telling you about the platform (you can opt out of anything that isn't operational).

## 4\. What we will never do

-   Sell your data.
-   Share it with advertisers or data brokers.
-   Mine your applications or their data for our own purposes.

## 5\. Retention & deletion

We keep account records while your account is active and for a reasonable period afterward for tax and legal purposes. Email [hello@paddington.io](mailto:hello@paddington.io) to ask what we hold about you or to request deletion. A human answers, and we comply unless the law requires otherwise.

## 6\. Cookies

The marketing site uses no advertising cookies. Signed-in surfaces (the portal) use strictly functional session cookies.

## 7\. Contact

Privacy questions: [hello@paddington.io](mailto:hello@paddington.io). See also our [Terms of Service](/terms).