Terms of Service

Draft pending legal review. These terms are written to be read by humans; where they're silent, we'll act reasonably and tell you what we're doing.

1. The service

Paddington.io ("we", "us") provides managed hosting on the Kilter sovereign cloud platform. The self-serve plans, Builder at $20 USD and Engineering at $100 USD, are billed per month per organization and include the application allocations described on the pricing page. Agentic Enterprise plans are governed by a separate written agreement.

2. Trials and the wait list

• Trials run 14 days, require no payment card, and convert to a paid plan only with your explicit consent. If you don't continue, your trial environment is wound down.
• We provision a limited number of signups per week. If weekly capacity is full, your signup joins a temporary wait list and we'll tell you where you stand.

3. Billing

• The platform fee is flat and billed monthly.
• Usage above your included allocations is billed at the rates on the binding rate card published in your portal, before anything is billed at those rates.
• Kilter Desktop seats are billed per active user per month at the rate shown on the pricing page.
• Prices may change with 30 days' notice; never retroactively.

4. Acceptable use

Don't use the platform to break the law, attack other systems, mine cryptocurrency, send spam, or host content you don't have the right to host. Agentic workloads are welcome, including autonomous ones, but you remain responsible for what your agents do. We may suspend workloads that endanger the platform or other tenants, and we'll notify you when we do.

5. Closed beta & availability

The platform is in closed beta. We work hard to keep it up, but we do not yet offer a formal SLA on self-serve plans. Planned maintenance is announced in advance where practical.

6. Your data, your exit

Your applications, code, and data are yours. Kilter's source is available to clients, as set out in our licences. Everything we provision for you is standard Kubernetes and standard open-source services: you can export your data, eject your manifests, self-host Kilter, or migrate to another Miniscaler at any time. We will never hold your workloads hostage to keep your business.

7. Termination

You can cancel any time, effective at the end of the billing period, with no cancellation flow gymnastics required. We may terminate accounts that violate these terms, with notice except where the violation endangers the platform. On termination we provide a reasonable window to export your data.

8. Liability

To the maximum extent permitted by law, our total liability under these terms is capped at the amounts you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it.

10. Contact

Questions: hello@paddington.io. See also our Privacy Policy.